Terms of service

Terms & Conditions – NamahSutra

This website, https://namahsutra.com (“Website”), is owned and operated by Adcuesta Media LLP (hereinafter referred to as the “Company,” “Adcuesta Media,” “we,” “us,” or “our”), having its registered office at Tower K704, Nimbus Golden Palm, Sector 168, Noida – 201305, India.

Please read these Terms & Conditions carefully before accessing or using the Website. By visiting, browsing, registering, or purchasing from the Website, you agree to be bound by these Terms & Conditions, along with all related policies referenced herein. If you do not agree, please discontinue use of the Website and its services.

These Terms may be updated or modified by NamahSutra at any time without prior notice. Continued use of the Website after such changes constitutes acceptance of the revised Terms.

 

1. Electronic Agreement

These Terms constitute a legally binding electronic agreement governing your use of the Website and services offered therein. By accessing the Website or availing of our services, you consent to receive communications from us electronically and agree that such communications satisfy any legal requirement for written communication.

All products and services displayed on the Website constitute an invitation to offer. Your order represents an offer to purchase, which shall be subject to acceptance by the Company. We reserve the right to accept, reject, or partially accept any order at our sole discretion.

If you become legally incapable of entering into a contract at any time, you agree to notify the Company immediately. The Company reserves the right to suspend or terminate this Agreement in such circumstances.

 

2. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the Website, you acknowledge that you have read and understood our Privacy Policy.

 

3. Eligibility

Use of the Website and its services is permitted only to individuals who are legally capable of forming binding contracts under applicable laws.

  • Users must be 18 years of age or older
  • Persons incompetent to contract under the Indian Contract Act, 1872 are not eligible
  • Users accessing the Website from outside India are responsible for compliance with local laws

By using the Website, you represent that you meet all eligibility requirements.

 

4. Accuracy of Information & Disclaimer

All content, products, and services on the Website are provided on an “as is” and “as available” basis, without warranties of any kind unless expressly stated otherwise.

While we strive to ensure accuracy, we do not guarantee that:

  • Content is error-free, complete, or current
  • Product images, colors, or packaging will exactly match what appears on your screen
  • The Website or servers will be free from viruses or harmful components

Any reliance on Website content is at your own risk.

 

5. Delivery Locations & Timelines

We deliver across India and to multiple international destinations, subject to courier availability and country-specific restrictions.

  • Delivery timelines provided are estimated only
  • Delays may occur due to logistics, customs, weather, holidays, or third-party factors
  • Delivery schedules extending over holidays may shift accordingly

If delivery to a particular location is not feasible, the Company reserves the right to cancel the order and issue a refund.

 

6. Pricing, Payments & Service Modifications

Prices are subject to change without notice and are charged as listed at the time of purchase.

  • Domestic orders are payable in INR
  • International orders are processed in INR, subject to currency conversion rates
  • Taxes are included where applicable
  • PAN details are mandatory for orders exceeding INR 2,00,000

We reserve the right to modify, suspend, or discontinue any product or service without prior notice and shall not be liable for such changes.

 

7. Payment Information

You agree to provide accurate and lawful payment details and confirm that:

  • You are authorized to use the payment method provided
  • Sufficient funds or credit are available
  • You authorize the Company to process the transaction

The Company is not responsible for payment failures caused by incorrect or unauthorized payment details.

 

8. Products & Services Disclaimer

Certain products may be:

  • Made-to-order
  • Limited in quantity
  • Available exclusively online

Natural products such as gemstones, rudraksha, and crystals may vary slightly in appearance due to their inherent characteristics.

Astrological guidance, remedies, or consultations (if any) are interpretive in nature and offered for personal insight only. They do not replace professional medical, legal, or financial advice, and no specific outcomes are guaranteed.

9. Accuracy of Billing and Account Information

You agree to provide complete, accurate, and up-to-date information for all purchases and account registrations made on the Website. This includes, but is not limited to, your name, billing address, shipping address, email address, phone number, and payment details.

You further agree to promptly update your account information, including your email address and payment credentials, to ensure smooth transaction processing and effective communication. Before placing an order, you are responsible for carefully reviewing the product description, specifications, pricing, and applicable policies. By confirming an order, you acknowledge that you have read and agreed to the conditions of sale and the invitation to offer mentioned in the product listing.

 

10. Non-Commercial Use

The Website and its Services are intended solely for personal, non-commercial use unless explicitly authorized in writing by NamahSutra. Any commercial use, including but not limited to reselling products, creating derivative offerings, linking the Website for commercial gain, or using Website content for business purposes, is strictly prohibited without prior written consent.

Unauthorized commercial use, reproduction, resale, framing, or exploitation of any portion of the Website, Services, or content may result in immediate termination of access and may invite legal action. NamahSutra reserves the right to recover damages, profits, or benefits derived from such unauthorized usage, including applicable penalties under law.

 

11. Privacy of Membership

Your membership or account with NamahSutra is strictly personal and non-transferable. You may not assign, share, license, or allow any other individual or entity to access or use your account.

Users are encouraged to independently evaluate any information, services, or advertisements available on the Website. NamahSutra does not endorse or verify claims made by third-party advertisers. Any violation of these Terms may result in suspension or termination of membership without notice. The responsibility to comply with these Terms rests solely with the user.

 

12. Term of Agreement

These Terms shall remain in effect for as long as you access or use the Website or Services. You may terminate your account or membership at any time by notifying NamahSutra in writing. Upon termination, no refunds shall be issued for unused subscriptions, services, or digital products already purchased.

NamahSutra reserves the right to suspend or terminate your account at its sole discretion if there is a breach of these Terms. Such termination may occur without prior notice, and the Company is not obligated to disclose the reason for termination. All provisions that by their nature should survive termination shall continue to remain in effect.

 

13. Right to Engage Associates or Third Parties

NamahSutra may, at its discretion, engage third-party service providers, consultants, or associates to perform any part of its Services. Such engagement does not alter the rights and obligations between you and NamahSutra, and no direct liability shall arise against such third parties.

 

14. Proprietary Rights

a. All intellectual property rights related to the Website, including but not limited to text, graphics, logos, trademarks, designs, software, and content, are owned by or licensed to NamahSutra. Unauthorized use, reproduction, modification, distribution, or publication of such content is strictly prohibited and may result in termination of access and legal action.

b. Content, opinions, advice, or information provided by third parties on the Website are their sole responsibility. NamahSutra does not guarantee the accuracy or reliability of such content and shall not be liable for any reliance placed upon it. Users are advised to seek professional guidance where required.

 

15. Obligations of the User

a. You are solely responsible for any content you upload, post, or transmit through the Website. You agree not to post any content that is unlawful, defamatory, obscene, misleading, abusive, discriminatory, or infringes upon the rights of others.

b. NamahSutra reserves the right to review, modify, or remove any content that violates these Terms or poses risk to the platform or its users.

c. By posting content, you grant NamahSutra a perpetual, worldwide, royalty-free license to use, reproduce, modify, display, and distribute such content for operational purposes.

d. Prohibited content includes but is not limited to hate speech, harassment, spam, illegal activities, copyright infringement, exploitation of minors, unauthorized commercial activity, and misleading representations.

 

16. Prohibited Activities

Users shall not engage in activities including impersonation, harassment, unauthorized data extraction, misuse of intellectual property, system interference, malware transmission, framing of the Website, reverse engineering, or any unlawful conduct.

NamahSutra reserves the right to investigate and take appropriate action, including termination and legal proceedings, against violators.

 

17. Disclaimer of Warranties and Limitation of Liability

The Website and Services are provided on an “as is” and “as available” basis. NamahSutra disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by law, NamahSutra shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Website or Services. Liability, if any, shall be limited to the amount paid by you for the specific service giving rise to the claim.

 

18. Modifications to Services

NamahSutra reserves the right to modify, suspend, or discontinue any aspect of the Website or Services at any time without prior notice. The Company shall not be liable for any such changes.

 

19. Disputes and Governing Law

All disputes shall be governed by the laws of India and shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

 

20. Indemnity

You agree to indemnify and hold harmless NamahSutra, its affiliates, directors, employees, and partners from any claims, damages, or liabilities arising out of your breach of these Terms or misuse of the Website.

 

21. No Third-Party Beneficiaries

These Terms are intended solely for the benefit of NamahSutra and the user and do not confer rights upon any third party.

 

22. Dealings with Advertisers

Any interactions with advertisers on the Website are solely between you and the advertiser. NamahSutra shall not be responsible for any loss or damage arising from such dealings.

 

23. Termination

Termination shall not affect obligations or liabilities accrued prior to termination. NamahSutra may deny access to Services upon violation of these Terms.

 

24. Entire Agreement

These Terms constitute the entire agreement between you and NamahSutra. If any provision is held invalid, the remaining provisions shall remain in effect. Users are encouraged to report any misuse or violation to customer support.

 

25. Force Majeure

NamahSutra shall not be liable for delays or failure in performance due to circumstances beyond its control, including natural disasters, pandemics, governmental actions, or logistical disruptions.

 

26. Support Services and Contact

By using the Website, you consent to receive communications, including service updates and promotional messages. You may opt out by contacting support@namahsutra.com. For any questions regarding these Terms, please reach out to our customer support team.