Our Return Commitment

At Namahsutra, every product is carefully inspected and packed before dispatch. We take pride in the quality and authenticity of our crystals, sacred wood bracelets, and spiritual jewellery. If for any reason you are not satisfied with your purchase, we are here to help — no complicated processes, no unnecessary delays.

This policy applies to all orders placed on www.namahsutra.com and covers returns, refunds, exchanges, and cancellations for customers across India.

Return Eligibility

You may request a return within 7 days of delivery of your order. To be eligible for a return, your item must meet all of the following conditions:

• The product must be unused and unworn
• The product must be in its original packaging with all tags intact
• The product must not be damaged due to misuse, improper handling, or wear and tear
• Proof of purchase (order confirmation or invoice) must be provided
• Return request must be raised within 7 days of the delivery date

Non-Returnable Items

The following items are not eligible for return due to hygiene, safety, and the personalised nature of the product. Please review carefully before placing your order.

• Products that have been worn or used
• Products with broken, damaged, or missing packaging
• Customised or personalised orders (engraved, custom-sized, etc.)
• Products purchased during clearance, flash sales, or final sale
• Gift cards of any denomination

Defective or Damaged Products

If you receive a product that is defective, damaged in transit, or incorrectly sent, you are eligible for a full return or free replacement — regardless of the standard conditions above.

• Raise the issue within 48 hours of delivery
• Share clear photographs of the damaged item and outer packaging
• Send via email or WhatsApp with your order number

How to Initiate a Return

Returning a product is simple. Follow these five steps and our team will guide you through the rest.

Refund Process & Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund via email or WhatsApp.

Exchange Policy

We accept exchanges for a different size or variant of the same product, subject to availability, within 7 days of delivery. Exchange requests follow the same process as returns outlined in Section 05.

• Product must be unused, unworn, and in original packaging
• Exchange is subject to stock availability of the requested variant
• If the exchanged item has a higher price, the balance will be charged to the customer
• If the exchanged item has a lower price, the difference will be refunded via original payment method
• Return shipping for exchange is borne by the customer

Cancellation Policy

We understand that circumstances change. Here is how our cancellation process works:

• Orders can be cancelled within 12 hours of placement for a full refund
• Cancellation requests must be sent to support@namahsutra.com with your order number
• Once an order has been shipped, it cannot be cancelled — initiate a return after delivery instead
• Refund for cancelled orders will be processed within 3–5 business days

Contact Us

For any return, refund, exchange, or cancellation queries, our customer support team is available to assist you. Please have your order number ready when reaching out for faster resolution.