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About This Policy
This Privacy Policy describes how NamahSutra (namahsutra.com) collects, uses, stores, and protects personal information of users who visit or make purchases through our website.
The website is owned and operated by Adcuesta Media LLP, having its registered office at Tower K704, Nimbus Golden Palm, Sector 168, Noida – 201305, India.
NamahSutra is an online spiritual jewellery platform offering authentic rudraksha and gemstone jewellery to customers in India and internationally. We are committed to safeguarding your personal data and complying with all applicable data protection and privacy laws.
This Privacy Policy is published in compliance with the following applicable Indian legislation:
📜 Information Technology Act, 2000
🛡️ IT (Intermediaries Guidelines) Rules, 2011
🔐 IT (Reasonable Security Practices) Rules, 2011
User Consent
By accessing, browsing, or using the NamahSutra website, you confirm that you have read, understood, and agreed to this Privacy Policy in its entirety.
If you do not agree with any part of this Policy, you are advised to discontinue use of the website. Continued use of the website constitutes your unconditional consent to the collection, processing, storage, and disclosure of your information as described herein.
Please Note: This Privacy Policy should be read in conjunction with our Terms and Conditions, Shipping Policy, Return Policy, and other policies published on the NamahSutra website.
Information We Collect
1. Device Information
When you visit our website, we automatically collect certain technical information, including:
- Browser type and version
- IP address and time zone
- Device type and operating system
- Cookies and similar tracking technologies
- Pages viewed, referral sources, and browsing behaviour
This information helps us optimise website performance and improve user experience.
2. Order and Personal Information
When you place or attempt to place an order on NamahSutra, we collect personal information including:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment-related details (processed securely via third-party gateways)
Device Information and Order Information together are referred to as "Personal Information" throughout this Privacy Policy.
How We Use Your Data
NamahSutra uses your Personal Information for the following purposes:
- Process and fulfil orders for rudraksha and gemstone jewellery
- Confirm payments and arrange shipping and delivery
- Communicate regarding orders, inquiries, or support requests
- Screen transactions for fraud prevention and security risks
- Improve website functionality, services, and product offerings
- Send promotional or informational communications (only with your consent)
- Generate anonymised analytics and usage statistics
Our Commitment: We do not sell, rent, or misuse your personal data under any circumstances.
Your Rights
NamahSutra respects your rights with respect to your personal data. Depending on your jurisdiction, the following rights may apply to you:
👁️
Right to Access
Request a copy of the personal data we hold about you.
✏️
Right to Correction
Request correction of inaccurate or incomplete personal data.
🗑️
Right to Deletion
Request deletion of your personal data, subject to legal obligations.
📧
Right to Withdraw Consent
Withdraw consent for marketing communications at any time.
To exercise any of the above rights, please contact us at support@namahsutra.com. We will respond to all valid requests within a reasonable timeframe in accordance with applicable law.
For EU/EEA residents, rights under the General Data Protection Regulation (GDPR) are also acknowledged. For all other users, we process personal information to fulfil contractual obligations and legitimate business interests under applicable Indian law.
Data Retention
We retain order-related and transactional information for record-keeping, accounting, and legal compliance purposes as required under applicable Indian laws, including the Companies Act, 2013 and the Income Tax Act, 1961.
If you request deletion of your personal data, we will process such requests promptly, subject to any legal obligations that require us to retain certain information for a specified period.
Protection of Minors
The NamahSutra website is intended exclusively for users who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children below the age of 14 years.
If a parent or legal guardian becomes aware that a child under 14 has submitted personal information to us without consent, we request that they contact us immediately at support@namahsutra.com. We will take prompt steps to delete such information from our records.
Governing Law & Jurisdiction
Indian Jurisdiction
Governed by the Laws of India
This Privacy Policy and all matters arising out of or relating to it shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.
Any dispute, claim, or controversy arising out of or in connection with this Privacy Policy — including any question regarding its existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.
By using this website, you irrevocably submit to the personal jurisdiction of such courts and waive any objection to the exercise of jurisdiction over you by such courts.
The following Indian laws and regulations govern our data practices:
| Legislation | Applicability |
|---|---|
| Information Technology Act, 2000 | Governs electronic data, cybersecurity, and digital transactions in India |
| IT (Intermediaries Guidelines) Rules, 2011 | Governs due diligence requirements for online intermediaries |
| IT (Reasonable Security Practices) Rules, 2011 | Mandates security standards for handling sensitive personal data |
| Consumer Protection Act, 2019 | Protects consumer rights in e-commerce transactions |
| Indian Contract Act, 1872 | Governs contractual obligations between NamahSutra and users |
| Income Tax Act, 1961 | Governs financial record retention obligations |
Policy Updates
We may update or revise this Privacy Policy from time to time for legal, operational, regulatory, or business reasons. All updates will be effective immediately upon posting on the NamahSutra website.
We encourage you to periodically review this page to stay informed of any changes. Your continued use of the website following any updates constitutes your acceptance of the revised Privacy Policy.
Current Version: This Privacy Policy was last updated in May 2026. For material changes, we will endeavour to notify registered users via email where reasonably practicable.
Contact Us
For any questions, concerns, complaints, or requests regarding this Privacy Policy or our data protection practices, please reach out to us through any of the following channels. We are committed to responding promptly and transparently.
Get in Touch
🏢 Company Adcuesta Media LLP
🌐 Brand NamahSutra — namahsutra.com
📧 Email support@namahsutra.com
📞 Sales +91 – 9355335732
📍 Address Tower K704, Nimbus Golden Palm,
Sector 168, Noida – 201305,
Uttar Pradesh, India
Sector 168, Noida – 201305,
Uttar Pradesh, India
🕐 Hours Monday – Saturday, 10:00 AM – 6:00 PM IST