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Acceptance of Terms
Welcome to NamahSutra. These Terms and Conditions ("Terms") govern your access to and use of the NamahSutra website located at www.namahsutra.com and all related services, features, content, and products offered through it.
By accessing, browsing, registering on, or placing an order through the NamahSutra website, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms and all policies referenced herein — including our Privacy Policy, Shipping Policy, and Refund & Return Policy.
If you do not agree with any part of these Terms, you must immediately discontinue use of this website. Continued use of the website constitutes your unconditional acceptance of these Terms.
About NamahSutra
NamahSutra is an online spiritual jewellery platform specialising in authentic rudraksha, gemstone bracelets, sacred wood jewellery, and spiritual wellness products.
The website is owned and operated by Adcuesta Media LLP, a limited liability partnership registered under the laws of India, having its registered office at:
Adcuesta Media LLP
Tower K704, Nimbus Golden Palm,
Sector 168, Noida – 201305,
Uttar Pradesh, India
📧 support@namahsutra.com | 📞 +91 – 9355335732
User Eligibility
By using this website, you represent and warrant that you meet the following eligibility criteria:
- You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian
- You have the legal capacity to enter into a binding contract under applicable Indian law
- You are not barred from receiving services under the laws of India or any other applicable jurisdiction
- All information you provide on this website is accurate, truthful, and complete
NamahSutra does not knowingly permit users below the age of 18 to place orders or create accounts. If we become aware of a minor using our services without parental consent, we reserve the right to suspend or terminate access immediately.
User Account
To access certain features of the NamahSutra website — including order history, saved addresses, and wishlists — you may be required to create an account.
- You are responsible for maintaining the confidentiality of your account credentials — including your password
- You agree to notify us immediately at support@namahsutra.com of any unauthorised use of your account
- NamahSutra shall not be liable for any loss or damage arising from your failure to protect your account credentials
- You may not create multiple accounts, impersonate another person, or use a false identity
- NamahSutra reserves the right to suspend or terminate accounts that violate these Terms
Products & Orders
NamahSutra offers a curated range of authentic spiritual jewellery products. By placing an order, you agree to the following terms:
- All product images, descriptions, and specifications are provided in good faith. Slight variations in colour, texture, or size due to the natural characteristics of gemstones and rudraksha are inherent and not considered defects
- NamahSutra reserves the right to refuse or cancel any order at its sole discretion — including in cases of suspected fraud, pricing errors, or stock unavailability
- An order confirmation email does not constitute a binding contract until the order is processed and dispatched
- For custom or personalised orders, once confirmed and initiated, the order cannot be cancelled or modified
- NamahSutra reserves the right to discontinue any product at any time without prior notice
Spiritual Disclaimer: The spiritual, energetic, and astrological benefits described for our products are rooted in traditional knowledge systems — including Vedic astrology, Ayurveda, and Siddha tradition. These claims are not medical advice and should not be treated as a substitute for professional medical or psychological consultation.
Pricing & Payment
All prices listed on the NamahSutra website are in Indian Rupees (INR) unless otherwise specified, and are inclusive of applicable taxes where stated.
- NamahSutra reserves the right to modify prices at any time without prior notice
- In the event of a pricing error, NamahSutra reserves the right to cancel the order and issue a full refund
- Payment must be made in full at the time of placing an order — for prepaid orders
- We accept payments via Credit Card, Debit Card, UPI, Net Banking, and Cash on Delivery (COD) for eligible orders
- All online transactions are processed through secure, PCI-DSS compliant third-party payment gateways
- NamahSutra does not store your complete payment card details on our servers
In case of payment failure or duplicate charge, please contact us immediately at support@namahsutra.com. NamahSutra shall not be held responsible for losses arising from unauthorised use of your payment credentials.
Intellectual Property
All content published on the NamahSutra website — including but not limited to text, photographs, product images, videos, graphics, logos, blog articles, product descriptions, and design elements — is the exclusive intellectual property of Adcuesta Media LLP or its licensed content providers.
- All content is protected under the Copyright Act, 1957 and other applicable Indian intellectual property laws
- You may not reproduce, republish, distribute, modify, create derivative works from, or commercially exploit any content from this website without prior written permission
- The NamahSutra name, logo, and brand identity are registered trademarks and may not be used without explicit written consent
- Unauthorised use of our intellectual property may result in legal action
For licensing or collaboration inquiries, please contact us at support@namahsutra.com.
Prohibited Use
You agree not to use the NamahSutra website for any of the following purposes:
- Engaging in any unlawful, fraudulent, or malicious activity
- Submitting false, misleading, or defamatory content, reviews, or information
- Attempting to gain unauthorised access to our systems, databases, or user accounts
- Using automated bots, scrapers, or scripts to extract data from the website
- Transmitting viruses, malware, or any harmful code
- Engaging in spamming, phishing, or unsolicited communications using our platform
- Violating any applicable local, national, or international laws or regulations
- Impersonating NamahSutra, its employees, or other users
NamahSutra reserves the right to immediately suspend or terminate access to any user found engaging in prohibited activities, and to pursue all available legal remedies.
Disclaimers
The NamahSutra website and all content, products, and services offered through it are provided on an "as is" and "as available" basis without warranties of any kind — express or implied.
- NamahSutra does not warrant that the website will be uninterrupted, error-free, or free from viruses or harmful components
- Product descriptions, images, and specifications are provided in good faith but may contain errors or inaccuracies
- Spiritual, energetic, and astrological benefits described are based on traditional knowledge and are not guaranteed outcomes
- NamahSutra is not responsible for any decision made by users based on content published on this website
Medical Disclaimer: Nothing on the NamahSutra website constitutes medical, psychological, or clinical advice. Our products are spiritual tools rooted in tradition and are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a qualified healthcare professional for medical concerns.
Limitation of Liability
To the maximum extent permitted by applicable law, NamahSutra and Adcuesta Media LLP shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
- Your use of or inability to use the website or its services
- Any errors, inaccuracies, or omissions in website content
- Unauthorised access to or alteration of your data or transmissions
- Delays, disruptions, or failures in product delivery caused by third-party logistics partners
- Decisions made based on spiritual, energetic, or astrological information provided on the website
- Any loss of profits, goodwill, or business opportunity arising from use of our platform
In no event shall NamahSutra's total aggregate liability to any user exceed the amount paid by that user for the specific order giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless NamahSutra, Adcuesta Media LLP, its directors, partners, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses — including reasonable legal fees — arising from:
- Your breach of these Terms or any applicable law
- Your use or misuse of the website or its content
- Any content or information submitted by you on the platform
- Any third-party claim arising from your conduct on or through the website
Third-Party Links & Services
The NamahSutra website may contain links to third-party websites, platforms, or services — including payment gateways, social media platforms, and logistics partners — for informational or operational purposes.
- NamahSutra does not endorse, control, or assume responsibility for the content, privacy practices, or services of any third-party website
- Access to third-party links is at your own risk and subject to the terms and policies of those respective platforms
- NamahSutra shall not be held liable for any loss or damage arising from your interaction with third-party services
Termination
NamahSutra reserves the right to suspend, restrict, or permanently terminate your access to the website and all associated services at its sole discretion — without prior notice — in the following circumstances:
- Breach of any provision of these Terms and Conditions
- Engagement in fraudulent, abusive, or unlawful activity
- Repeated or deliberate misuse of our return, refund, or exchange policy
- Actions that harm or are likely to harm NamahSutra, its users, or its reputation
Upon termination, your right to access the website and use our services shall immediately cease. All provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, and governing law — shall continue to apply.
Governing Law & Jurisdiction
Indian Jurisdiction — Mandatory Clause
Governed by the Laws of India
"These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India."
Any dispute, claim, or controversy arising out of or relating to these Terms — including any question regarding their existence, validity, breach, or termination — shall be subject to the exclusive jurisdiction of the competent courts located in Noida, Uttar Pradesh, India.
By using this website, you irrevocably submit to the personal jurisdiction of such courts and waive any objection to the laying of venue or the exercise of jurisdiction over you by such courts.
The following Indian statutes and regulations govern all aspects of these Terms and our operations:
| Legislation | Applicability to NamahSutra |
|---|---|
| Indian Contract Act, 1872 | Governs all contractual agreements between NamahSutra and its users |
| Information Technology Act, 2000 | Governs electronic transactions, digital contracts, and cybersecurity |
| Consumer Protection Act, 2019 | Protects consumer rights in all e-commerce transactions |
| Copyright Act, 1957 | Protects all intellectual property and content on the website |
| Trade Marks Act, 1999 | Protects the NamahSutra brand, logo, and trademark identity |
| IT (Intermediaries Guidelines) Rules, 2011 | Governs obligations of online intermediaries and platforms |
| Sale of Goods Act, 1930 | Governs sale, transfer of ownership, and warranties for products |
Dispute Resolution: Before initiating any formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably through direct negotiation. If unresolved within 30 days, disputes shall be referred to the jurisdiction of competent courts in Noida, Uttar Pradesh, India.
Changes to These Terms
NamahSutra reserves the right to revise, update, or modify these Terms and Conditions at any time for legal, regulatory, operational, or business reasons. All changes will be effective immediately upon posting on this page.
We encourage you to review these Terms periodically. Your continued use of the website following any update constitutes your acceptance of the revised Terms.
Current Version: These Terms were last updated in May 2026. For material changes that significantly affect your rights, we will make reasonable efforts to notify registered users via email.
Contact Us
For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact our team. We are committed to responding to all legitimate queries promptly and transparently.
Get in Touch
🏢 Company Adcuesta Media LLP
🌐 Brand NamahSutra — namahsutra.com
📧 Email support@namahsutra.com
📞 Phone +91 – 9355335732
📍 Address Tower K704, Nimbus Golden Palm,
Sector 168, Noida – 201305,
Uttar Pradesh, India
Sector 168, Noida – 201305,
Uttar Pradesh, India
🕐 Hours Monday – Saturday, 10:00 AM – 6:00 PM IST